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Ordering Information & Conditions



We deliver anywhere in Australia

Shopping with Artiwood is easy. Place your order using our online shopping cart or via email at:

All our prices are in Australian Dollars and include 10% Goods and Services Tax (GST).


We can only deliver to an Australian street address.  We cannot accept a PO Box address for delivery, or ship to an overseas location.


Shopping online with Artiwood

(See the "How to Order" section for more details about how to order online).


We use a standard shopping cart system. This means you can add, edit or remove items from your cart as you shop. No personal information is required until you’re ready to pay for your purchase.  All online payments are made using PayPal, a secure online processing system.  PayPal lets you pay for your purchase using a credit card or your own personal PayPal account. We accept Visa and MasterCard.



We accept payment via credit card, PayPal personal accounts or EFT directly into our bank account. 


Credit card (or PayPal account)

The easiest way to pay us is via credit card using PayPal's secure gateway. The same gateway also allows you to pay us using credit on your personal PayPal account.  If you have any concerns about making a credit card payment online via PayPal, we provide other payment options.


Cheque or Money Order

Payments can be made by cheque or money orders and posted to Artiwood Australia Pty Ltd, PO Box 7111 Alexandria NSW 2015.


Electronic funds transfer (EFT)

Select your items online as normal.  Fill in your address details when you go to checkout and proceed to place your order.  However, when you reach the payments page, make a note of the order number we’ve generated and the final amount owing, then exit the checkout without making a payment. Transfer your payment to our account as follows:


BSB:082 356

Account: 24 673 1786

Reference: Your order number

Account Name: Artiwood Australia 

If you pay by electronic transfer please email your order number and the date of your EFT transfer to:  We cannot process your order without this email confirmation.


NB: Orders are only be processed and dispatched once your payment has been processed by our bank.  This includes payments made using the PayPal secure gateway.


Postal Charges and Delivery Times

Postal Charges are always $10.00 within Australia regardless of the size or weight of the order. We will deliver any where in Australia and we use a combination of Australia Post Parcel Post and couriers for all our deliveries. 


We only deliver to a street address in Australia.


We always try to process all orders as fast and efficiently as possible. Your order is normally dispatched within 48 hours of your payment being processed. Depending on your delivery address your order should arrive within 7 working days (excluding weekends and public holidays). Allow another three days for payments made by EFT, or for delivery to West Australia and the Northern Territory.


Items out of Stock or Not Available

We keep our website up to date and always indicate when an item is "Out of Stock” or “Not Available”. If for any reason an item you’ve selected is not available we will contact you immediately. We’ll offer an alternative, place the item on back order or provide a full refund. 


Damaged Items, Refunds and Returns

All of the products we sell are new and factory fresh.  We check every item before it is dispatched from our warehouse. However, it is important to remember that all our products are handmade.  This means that occasionally the finished product may have a minor cosmetic flaw or the same product may vary slightly from item to item.

If your product is damaged in shipment or an incorrect item is shipped from our warehouse, please contact us immediately. All damages and errors in shipment must be reported to Artiwood Australia Pty Ltd within 7 working days of receipt. How to contact us.

You may be asked to return the product to us for repair or replacement. We will arrange collection at no cost to you.  All damaged products are replaced, repaired or your purchase refunded at our discretion.

Unfortunately no refund is available if you order the wrong replacement parts for a Kinderfeets bike or trike. Please check your parts order carefully before submitting it.

Share your ideas with us

We welcome your feedback, comments and ideas. Click here to share your thoughts.

Guest Comments
No where did I manage to get such a special dinosaur gift for my child. They are great letters and you guys ROCK !!!!!!! ...
I just adore dolphins and I love playing on your website. ...
The Noah's Ark arrived today. It is amazing. I can't wait to play with it as well. I can see it is going to be a favourite around our house. Thanks. ...
loved your site it was fun thanks ...
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Artiwood Wooden Letters
Artiwood Wooden Letters featuring animals, dolphins, fairies, dinosaurs and koalas. The wooden letters are great for spelling kids names and words on doors, walls and toy boxes
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